Policies, Terms and Conditions
We accept the following payment types:
Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Top Ten Canada and Kyoshi Martial Arts Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Top Ten Canada and Kyoshi Martial Arts Supply reserves the right to make changes to this site and these conditions at any time.
We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from Top Ten Canada and Kyoshi Martial Arts Supply, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Returns and Exchanges
New merchandise, that has not been washed, worn, altered, or soiled and is still suitable for resale, may be returned within 15 days of purchase. Pending inspection, an exchange, refund or credit in the original form of payment, excluding shipping, will be issued. After 15 days products will not be accepted for return or exchange. All merchandise sold as sets must be returned as sets. No returns are allowed on custom or clearance items. All Returns and exchanges may include an exchange fee or restocking fee.
If you have received merchandise that is incorrect or defective please contact the Customer Service Team upon receipt at (905)-560-4011.
- To return or exchange a product:
- Wrap merchandise securely.
- Include a copy of your proof of purchase.
- Ship your package with a carrier that can provide tracking and insurance. (Top Ten Canada and Kyoshi Martial Arts Supply is not responsible for packages lost in transit)
- Ship your package prepaid to the following address:
Kyoshi Martial Arts Supply
45 Goderich Rd Unit#6
Hamilton, Ontario L8E 4W8
Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shopping Cart Help
This online store is powered by Shopify shopping cart software. All content found on this site, including products, web copy, promotions etc., is the sole property of Top Ten Canada and Kyoshi Martial Arts Supply and has no direct ties to Shopify as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.
Canada residents pay 5%. British Columbia residents pay 15%. Nova Scotia, New Brunswick, Newfoundland and Ontario residents pay 13%.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Top Ten Canada and Kyoshi Martial Arts Supply holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Top Ten Canada and Kyoshi Martial Arts Supply shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Top Ten Canada and Kyoshi Martial Arts Supply shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Top Ten Canada and Kyoshi Martial Arts Supply will issue a refund to your card in the amount of the incorrect price